The following is from a training on culture given by a local Chick-fil-A operator in my community. Throughout the session my fellow teachers and I received wonderful insights into creating a strong culture within an organization. I took copious notes, and am now going to extend this learning to you as the reader. I hope you gain as much strength from the following lesson as I did listening to it.
My hope is to extend these values to all stakeholders within my own school as this school year continues.
How do you get there?
1. Honest Evaluation- Tell yourself the truth, hear the truth from others, humility
2. What type of person are you?
– Pay Grade Person: Extract value from the business. Do the least amount that is expected to receive the pay check.
– Value Grade Person: You come early and stay late, not worrying over paycheck, but more about how you affect others.
3. Humility launches us to seek the truth.
Look at your team. What needs to be changed to make it work?
(Although impossible to have all value-grade people, the goal is to have more value-grade people then pay-grade people.)
1. Don’t compare yourselves to others, which distorts the truth.
2. Excellence comes from being the best person that you can be against your own personal standards, not other people.
3. Be solution oriented: Ask the right questions.
**Bad questions=pointing fingers**
**Good questions= creating solutions**
As a result, change begins to happen, which in turn creates synergy or unity. Teachers begin to say, “Hey, maybe we can do this…or what about that idea?” This enhances value creation.
1. Believe the best in each other!
2. Want the best for each other!
3. (Most Importantly) Expect the best from each other!
++The team must know what the EXPECTATIONS are from the bottom to the top and from the top to the bottom++
To achieve unity, reflect on, “Where am I failing, and how can I take control of my circumstances?”
++ Task: Write things down that are bothering you, or stressing you, and those are your areas of failure.++
Also, reflect on your areas of strength, In this sense ask yourself, “How can I leverage my strengths to add value to others and my organization?”
For school leaders, “How can I leverage the strengths of people on my team to compensate for my own personal weaknesses?” For example, if I struggle with developing organizational systems, then put together a team of teachers that can carry out this vision. Delegate to the right people to ensure goals are met. Then, inspect for growth.
All of this will translate into a strong culture.
++The opposite of unity or a bad culture is the result of rationalization of poor behavior among team members, which creates alienation and non-engaged employees.++
!!Create Raving Fans!!
The definition of raving fans are people who are willing to serve your entire school.
1. Execute Operational Excellence: This must be here first!
Example: Student Safety, Respect for all stakeholders, Communication w/stakeholders
Others: High Contact, Smile, Enthusiasm, Speak to Guests
2. Deliver: Go the second mile! Do things that people don’t expect. Be Genuine.
Examples: Greet kids and shake hands in the morning/throughout the day, Support students at sporting events, look out for student/family needs, take care of employees, learn people’s names, be proactive-anticipate needs of others (be a lady/be a gentleman).
3. Emotional Connections: Find ways to make emotional connections.
Example: Write uplifting personalized notes to teachers, students, or families.
Remember: Everyone is a LEADER!!
++What Happens When Everything Goes Wrong?++
Implement the H.E.A.R.D. principle.
Hear the person’s uninterrupted story.
Empathize with the person.
Resolve quickly. Speed is critical and gives power to your people.
Diagnose. Seek perfection- settle for excellence. Remove any personal guilt, and examine the process that led to the failure.
How can you as a leader one up the problem? Solve and then one up. How can you go the second mile?
Remember Matthew 5:41 “If anyone forces you to go one mile, go with them two miles.”
Character+Development= Personal Growth
Serve others and enrich other people’s lives.
Summary or take away from this training: Strive always to be a value grade person, go the second mile for others because it is the right thing to do, look for opportunities to serve those around you, and have the courage and strength to do it no matter what, be objective–don’t take things personally, take actionable steps to correct areas of failure, create a unified team- expect the best from yourself first, but also expect the best from those on your team (hold each other accountable).
Excellence takes humility, honesty, and above all–accountability.